Why product teams still need major incident management

1 Comment

1. 

   Ivanoctav

   9 April, 2024 at 03:32

   Within our IT Service Management structure, we don’t have a specific role called Incident Commander; rather, we only have the Incident Manager role. However, in other departments, such as Occupational Health and Safety, the Incident Commander role is present and plays a crucial role in managing safety-related incidents effectively.